Regional insurtech leader Igloo is decisively reinforcing its commitment to making insurance more accessible. They have achieved this with the official launch of Igloo Tech Solutions on June 2, 2025. This new business line introduces a comprehensive suite of end-to-end digital tools. Igloo specifically designed these solutions to empower insurers and businesses across Southeast Asia (SEA). The goal is to help them scale their distribution channels and effectively unburden operational inefficiencies.
The timing for such a launch is indeed crucial. According to McKinsey’s 2025 Global Insurance Report, emerging trends and advances in generative AI are creating significant new opportunities. These opportunities can, in fact, modernize and streamline the entire insurance value chain. Consequently, insurers find themselves forced to rethink how they design, price, and deliver products. The Southeast Asian insurance industry, however, still faces a substantial digital gap. In the Philippines, for example, while considerable potential for AI adoption exists, challenges persist. The Asia-Pacific AI Outlook 2025 report indicates that 40% of Philippine organizations struggle with AI integration and scaling. Furthermore, 37% lack a clear AI strategy. Igloo Tech Solutions directly aims to address these very hurdles.
Igloo builds on its established success in embedded insurance, sales intermediary platforms, and direct-to-consumer spaces. Now, the company offers these proven capabilities to the wider market. Indeed, Igloo Tech Solutions leverages Igloo’s extensive product and tech expertise. It comprises a suite of solutions that cover the full insurance value chain. This includes the Igloo Partner, Igloo Agent, and Igloo Consumer platforms. Additionally, it provides core system, claims, and admin modules, all powered by its no-code core platform, Turbo.
“Given that APAC insurers allocate only 2-3% of their Gross Written Premiums (GWP) to technology, the industry clearly faces a significant digital gap,” stated Raunak Mehta, Igloo Co-Founder and CEO. “Enhancing digitalization capabilities is no longer optional; rather, it is imperative in today’s landscape. We designed Igloo Tech Solutions to bridge this divide. Specifically, we offer insurers the tools they need to modernize operations, enhance customer experiences, and drive rapid growth.”
Unlocking New Capabilities with Igloo Tech Solutions
Igloo designed Igloo Tech Solutions with flexibility at its core. As such, it offers modular and customizable tools to meet specific business needs. These solutions have, in fact, powered Igloo’s own successful businesses for over five years. This has enabled product launches at scale across key distribution channels.
Proven Track Record and Broad Industry Adoption
To date, more than 75 insurer and business partners utilize Igloo’s technology. These partners come from industries as varied as fintech and e-commerce to logistics and telecommunications. They employ Igloo’s technology in various forms. For instance, they use it to expand revenue streams, alleviate operational inefficiencies, or access new capabilities. Importantly, they can achieve this without building out their own tech teams or infrastructure. For more details on how technology is reshaping industries, resources like McKinsey Insights often provide valuable context.
Core Offerings of Igloo Tech Solutions:
- Igloo Partner: This solution enables businesses to embed insurance products seamlessly into their existing platforms and customer journeys.
- Igloo Agent: This platform empowers agent networks with robust digital tools, thereby enhancing sales processes and operational efficiency.
- Igloo Consumer: This offering allows businesses to offer insurance products directly to their customers, for example, through integrated marketplaces or dedicated platforms within their apps.
AI-Powered Innovation at the Forefront of Igloo Tech Solutions
A key focus for Igloo Tech Solutions is the rapid development and integration of advanced AI capabilities. These sophisticated tools help insurers automate claims, effectively detect fraud, and streamline various insurance processes. Consequently, this addresses critical needs highlighted in reports like the Asia-Pacific AI Outlook (Note: Link to a general insights page if specific 2025 report isn’t easily public).
Advanced AI Features Driving Efficiency:
The AI-driven components of Igloo Tech Solutions are designed for maximum impact:
- AI Claims Agent: This innovative feature allows users to be guided seamlessly via chat to file their claims smoothly. Users can also upload relevant documents within minutes. Subsequently, the system approves or rejects claims instantly, providing detailed reasons alongside the decision. This transparent process helps users rectify erroneous submissions. As a result, it significantly alleviates claims teams’ overheads and improves overall customer satisfaction.
- AI Fraud Detection: This system further enhances the integrity of claims processing. It meticulously assesses claim submission parameters. Then, it automatically flags suspicious cases and notifies the relevant claims and fraud teams. By combining Optical Character Recognition (OCR) technology and Large Language Model (LLM) capabilities, AI Fraud Detection understands contextual data and semantics. Consequently, it can detect falsified documents, inconsistent claims, and more sophisticated fraud attempts with greater accuracy.
“No one is better placed than Igloo to realize how AI and Agentic AI can change the way insurance is bought, sold, and managed,” added Raunak Mehta. “Our years of working closely with insurers, intermediaries, distribution partners, operations, and claims teams provide us with a firm grasp on their challenges. Therefore, we are making great strides in developing AI capabilities at various touchpoints. This makes our Igloo Tech Solutions even more compelling and truly unrivaled in the market.”
Early Successes and Market Adoption Across Southeast Asia
Igloo Tech Solutions is already demonstrating significant early traction, with enthusiastic adopters emerging across the region:
- MSIG Vietnam, for instance, employs Igloo Agent. They use it to drive sales and achieve operational efficiencies within their extensive agent network.
- Consumer finance platform Kredivo in Indonesia leverages Igloo Consumer. This allows them to build a fully integrated insurance marketplace directly within their popular application.
- Similarly, mobile wallet TrueMoney utilizes the Igloo Consumer solution. Their goal is to make insurance products more accessible across their widespread digital ecosystem.
- An unnamed Singaporean insurer has successfully streamlined its claims management processes using Igloo Partner. This has notably enhanced their claims processing capabilities and improved the overall customer experience.
- Furthermore, Cambodian insurer BIMA is currently in the process of implementing Igloo Partner. This strategic move will help BIMA expand its distribution network. Specifically, it will allow them to embed their insurance products within partner retail stores.
These early successes clearly underscore the strong demand in the dynamic Southeast Asian market. There is a clear need for robust, flexible, and AI-driven insurtech solutions like those offered by Igloo Tech Solutions.
Discover how Igloo Tech Solutions can help transform your insurance operations and drive sustainable growth by visiting their official page: iglooinsure.com/tech-solutions.
